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Automation should sharpen your edge – it cuts out inefficiencies and frees up money and people to invest in growth. But you won’t get those efficiencies if you have to bend and squeeze your business into an out-of-the-box solution. Anything off the shelf requires you and your business to make compromises. One of these compromises can be buying a “big name” solution that’s too big. You might get the process efficiencies you’re looking for from an oversized solution, but you’re adding the extra cost of all those features you’ll never use.
The smart approach is to start with a partner who understands what is available across the whole market for a business of your size and with your needs. The right partner will also understand how to maximise the lifetime return on investment of your solution. That ROI will be cut significantly if the initial scoping and configuration aren’t perfect. Mistakes in the early stages cost you later because you’ll need to pay to re-engineer a solution that’s already operating Choosing the right solution from the beginning delivers a greater lifetime ROI because you’re paying for less customisation in the beginning and less re-work in the future. That’s why we don’t represent only one solution. And because we’re not limited in this way, we’re free to start with the most important question of all — “What do you need?”
“Whatever they say they’re going to do, they do. You can see they’re not just there to gain the business then just say goodbye and you’ll never see them again. They’re very genuine — and patient — in trying to find the right solution, not just push a specific solution. And now if we need something, it’s just a matter of picking up the phone.”